Improve patient care by taking care of your staff.

In most healthcare settings, patient care is 24/7, meaning that nurses and support staff need to work shifts.

In order to provide a quality service to patients and to meet QIPP guidelines you need to ensure that you have appropriately skilled staff in the right place at the right time. Time and Attendance and e-Rostering systems help manage staff hours, but they won’t make you more efficient on their own. Imperago Workforce Design provides the plan that will enable you to get the most from your existing systems.

Imperago Workforce Design enables you to match your shifts and rosters to demand, whether this is a complete redesign of your working patterns, or a tweak to the system here and there to ensure that a certain ward or department runs more smoothly. Rather than being reactive and coping with whatever happens, you stay in control of the staff levels on your wards.

‘What if’ scenario planning does away with spreadsheets and enables you to see the results of changes to hours, before you implement them.

Managing fatigue is important because it is recognised as a significant contributing factor in patient safety.

Staff Welfare

As well as looking after patients’ welfare, good workforce planning also looks after staff. It means that the health and safety impacts of shift work can be managed properly by ensuring that staff do not over work and get adequate recovery time between shifts. This is important because fatigue is recognised as a contributing factor in patient safety incidents such as drug errors (Health Service Journal, 2005, and NPSA, 2004).

A unique approach

When planning work patterns we take a unique approach, we start with off-duty rosters and then fit in the rosters based on ward/department requirements and demands. We build in headroom allowance to cover holidays, training and sickness, and help to reduce the use of bank and agency staff.

Eliminating the use of bank and agency staff alone can save £’000s.

Benefits of effective yet staff-friendly shifts

  • Correct number of staff and skills mix to meet patient requirements ensures quality care services
  • Staff and patient safety is safeguarded as staff are not fatigued due to over long shifts, or insufficient time to recuperate between shifts
  • Intra-day, weekly and seasonal (winter) peaks and troughs can be managed
  • Staff friendly off-duty rosters enable better work/life balance, reducing absence